Why is My Laptop Mouse Touchpad Not Working? (2023)

Updated: 02/01/2021 by Computer Hope

Why is My Laptop Mouse Touchpad Not Working? (1)

This page covers the most common ways to resolve a non-functioning laptop touchpad, including options to help unfreeze the mouse cursor. If you cannot resolve your laptop's touchpad issues after trying the solutions on this page, the touchpad is probably not working due to a less common cause. In this case, we recommend taking the laptop to a computer repair shop for further analysis.


To perform many troubleshooting options on this page, you need to connect a USB (universal serial bus) external mouse. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard.

Operating system not responding

The first thing to check is whether the computer and the operating system is not responding as well. It could be that the computer is frozen, meaning it is not responding to any commands you give it. In this case, the touchpad would also not be working.

To check for this issue, try pressing Windows key to see if the Start Menu opens.

  • What should I do when a computer freezes or locks up?

Fn key combination

Some laptops have an Fn key + function key combo to enable and disable the touchpad. If your laptop has this feature, press the button or keys to turn the touchpad on and off a few times.

External device

Some USB input devices automatically disable the touchpad when connected. As a troubleshooting step, turn off the computer, disconnect all external devices, then start the computer again to ensure one of them has not turned off the touchpad. If this fixes your problem, you can reconnect the USB device to continue troubleshooting or changing settings discussed in the next sections.

Turn on or enable touchpad in touchpad settings


To perform the steps below, connect a USB external mouse or use the laptop's TrackPoint (if available). If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard.

Look at your mouse/touchpad settings, as they may keep your touchpad from working or disable the touchpad entirely. To access the mouse settings, follow the steps below.

Windows users - Touchpad settings

  1. Press Windows key, type touchpad, and select the Touchpad settings option in the search results. Or, press Windows key+I to open Settings, then click Devices, Touchpad.
  2. In the Touchpad window, make sure the Touchpad On/Off toggle switch is set to On. If it's Off, change it to be in the On position.
  3. Test the touchpad to see if it works.

Windows users - Mouse settings

  1. Press Windows key, type Control Panel, and then press Enter.
  2. Click the Hardware and Sound option.
  3. Under Devices and Printers, click the Mouse option.


If the Control Panel View by option is set to Small icons, click the Mouse option in step 2 above.

  1. In the Mouse Properties window that opens, locate your touchpad settings. They are usually under the far-right tab next to Hardware (the tab's name varies from manufacturer to manufacturer).
  2. Ensure there is a check in the box next to Enable touchpad.
  3. Adjust any other settings to your liking, then click Apply, then OK.
  4. Test the touchpad to see if it works.

If you do not see a touchpad tab in the Mouse Properties window, try the following steps.

  1. In the Mouse Properties window, click the Hardware tab.
  2. Check for an entry in the Devices list named HID-compliant mouse. If you have a USB mouse connected to your laptop for troubleshooting purposes, you may see two HID-compliant mouse entries. Click each entry to find the one that does not have a USB in the Location property.
  3. When you find the HID-compliant mouse entry for the touchpad (the non-USB entry), click the Properties button.
  4. In the HID-compliant mouse Properties window, check the Device status to see if it states, "This device is working properly." If it states anything else, then there is a problem with the touchpad.
  5. If the touchpad device is not working correctly, you can try updating the drivers. Click the Change settings button, click the Driver tab, then click the Update Driver button. Click the Search automatically option to allow Windows to look for an updated driver on the computer and the Internet.


If you do not see a non-USB HID-compliant mouse device on the Hardware tab, the touchpad may be disabled in the BIOS (see the BIOS setup section below). If the touchpad is not disabled in the BIOS, Windows may have issues (see the defective hardware section).

Apple macOS users

  1. For macOS, access the System Preferences in the Apple menu at the top of the desktop screen. For MacBook Pro, click the System Preferences icon at the bottom of the desktop screen.
  2. In the System Preferences window, click the Trackpad icon to open the Trackpad settings.
  3. Adjust any trackpad settings you prefer to change.
  4. Test the trackpad to see if it works.

Reset touchpad settings

If the touchpad is already turned on or enabled, resetting touchpad settings may fix the touchpad's issues.

Windows users

  1. Press Windows key, type touchpad, and select the Touchpad settings option in the search results. Or, press Windows key+I to open Settings, then click Devices, Touchpad.
  2. In the Touchpad window, scroll down to the Reset your touchpad section and click the Reset button.
  3. Test the touchpad to see if it works.

Apple macOS users

In macOS, there isn't a way to reset all default settings for the trackpad. However, you can reset a few trackpad settings by doing the following.

  1. Open the Terminal app.
  2. Enter the following commands, pressing Return or Enter key after each command.

defaults delete .GlobalPreferences com.apple.trackpad.scaling
defaults delete .GlobalPreferences com.apple.trackpad.scrolling

  1. You can try manually adjusting other trackpad settings to see if changes to the setting fix the issue and get the trackpad working again. Use the steps in the macOS trackpad settings section above to access and adjust trackpad settings.

Checking Device Manager and updating drivers


We recommend connecting a USB external mouse or using the laptop's TrackPoint (if available) to perform the steps below. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard.

If the touchpad still isn't working, the Windows Device Manager can tell you detailed information about hardware issues and help you update drivers. For example, if there's a yellow exclamation mark or red X next to it, there's a hardware or software issue. To locate the touchpad in Device Manager, follow the steps below.

  1. Press Windows key and type device manager, then press Enter.
  2. Under Your PC, the touchpad is listed under Mice and other pointing devices or Human Interface Devices. If it's listed under Human Interface Devices, it likely is named as HID-compliant touchpad or similar. Double-click one of the two to locate the touchpad.
  3. Locate the touchpad, right-click the icon, and select Update Driver Software.


If you see two entries named HID-compliant mouse, right-click each and select Properties. In the Properties window, on the General tab, check the Location value. If the Location is "on I2C HID Device," that is the touchpad device on your laptop.

  1. Click Search automatically for updated driver software and follow the steps (if the drivers are out of date).


Right-clicking the touchpad icon gives you the option to either enable or disable it, depending on the device's status. If disabled, re-enable and test the touchpad. If it's already enabled, change it to disabled, then re-enable it. Sometimes toggling this setting "resets" and fixes the touchpad.


If you do not see the touchpad device listed in the Device Manager, it may be disabled in BIOS (see the BIOS setup section below). If the touchpad is not disabled in BIOS, Windows may have issues (see the defective hardware section).

  • How to Identify problems in the Windows Device Manager.

Check BIOS setup

Make sure the touchpad is not disabled in the BIOS setup. Once in BIOS setup, check the hardware device settings and if the touchpad is disabled, re-enable it and restart the laptop.

  • How to enter and exit the BIOS or CMOS setup.

Corrupt operating system files

Another possible cause for a malfunctioning touchpad is corrupt operating system files. While you would notice other issues as well due to corrupt system files, this could result in the touchpad not working.

Fixing this requires you to activate a restore point at a date before the touchpad stopped working, or you may need to perform an operating system repair installation. The repair installation requires you to access a restore partition on the hard drive or use an operating system install disc.

  • How to restore Windows to an earlier copy.

Defective hardware

Finally, if the touchpad is still not working correctly after trying the troubleshooting options above, it may be defective. Contact the computer manufacturer for further suggestions or take the laptop to a computer repair shop. It could require replacement of the touchpad itself or another hardware component. If the touchpad cannot be fixed, you could connect and use an external mouse as a workaround.

  • How to disable or enable the touchpad on a laptop.
  • Laptop touchpad cursor jumps around while not touching it.
  • See our touchpad definition for further information and related links.
  • Laptop help and support.
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